The Obamacare website failed on launch because government officials spent too little time on it, made bad technical decisions, and mismanaged a key contract, a new internal report says.
The “culture” of the agency overseeing Obamacare also got in the way of readying the website, Healthcare.gov, especially poor coordination and a resistance to addressing “bad news,” according to the report by the Office of the Inspector General in the Department of Health and Human Services.
The “poor launch” of the website in October 2013, the report says, occurred despite hundreds of millions of taxpayer dollars being spent on it.
“The development of Healthcare.gov faced a high risk of failure, given the technical complexity required, the fixed deadline, and a high degree of uncertainty about mission, scope, and funding,” the case study found.
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